Privacy Policy

Your Rights and Responsibilities as a Patient

Patient Rights

Respect and Dignity
You have the right to be treated with consideration, respect, and dignity, acknowledging your individuality and the values that affect your response to care.

Privacy
You have the right to expect that all those involved in your care will honor your right to privacy and ensure the privacy of your care and medical records.

Identity
You have the right to know the names, positions, and professional relationships of all individuals involved in your care.

Information
You have the right to expect to receive sufficient information, in terms you understand, regarding your diagnosis, treatment prognosis and follow-up care. (In the event that your health makes it inadvisable to give you such information, the information will be provided to a person designated by you or a legally authorized person.)

Participate in Care Decisions
You have the right to participate in the decisions affecting your health care in collaboration with your physician, except when such participation is not indicated for medical reasons.

Refuse Treatment
You have the right to accept medical care or refuse treatment within the limits of the law and to be informed of the consequences of refusal.

Assessment of Pain
You have the right to appropriate assessment and management of pain.

Access to Medical Records
You have the right to inspect and obtain a copy of your medical records, and to expect a reasonable and timely transfer of information from one physician to another.

Knowledge of Financial Obligations
You have the right to information regarding your bill prior to treatment, and to examine and receive an explanation of your bill regardless of the source of payment.

Resolution of Patient Complaints
You have the right to expect that the Medical Arts Unlimited, Corp. will try to resolve all patient complaints without compromising your future access to care.

Patient Responsibilities

Providing Information
You are responsible for providing, to the best of your knowledge, accurate and complete information about your present complaints, past illnesses, hospitalizations, medications, and other matters relating to your health. You are responsible for reporting any perceived risks regarding your care, and reporting unexpected changes in your condition.

Asking Questions
You are responsible for making known whether you clearly comprehend your diagnosis, treatment, and follow-up care plan, and what is expected of you.

Participation
You are responsible to fully participate in decisions involving your health care and to accept the consequences of those decisions if complications occur.

Following Instructions
You are responsible for following the treatment plan recommended by your physician. You should express your concerns regarding your inability to comply with a planned course of treatment, and in understanding the consequences of any treatment alternatives.

Accepting Consequences
You are responsible for your actions if you refuse treatment, or do not follow the physician’s instructions.

Following Rules and Regulations
You are responsible for keeping your appointment, or canceling within 24 hours prior to your scheduled appointment, helping control noise and disturbances, following the no smoking policy, and respecting other’s property.

Meeting Financial Commitments
You are responsible for assuring that the financial obligations for your health care are fulfilled as promptly as possible.

Respect and Considerations
You are responsible for being considerate and respectful of the rights of others.

Advanced Directive
In the event of an emergency, 911 will be called. If you have an Advances Directive, please bring it or a copy to our office, and we will place it in your medical chart.

After Hours
If you need to reach a doctor after hours, please call our office for paging instructions, and the doctor will call you back.

You are a partner in the health care process!
Your involvement in helping us deliver quality health care is important. Please share your comments and concerns with us. Should you have a concern regarding the quality of care or safety, we would appreciate it if you would bring it to the attention of our office manager. You have the right to expect that Medical Arts Unlimited, Corp. will try to resolve all of your concerns without compromising your future access to care.

We are committed to providing the highest level of care. Anyone believing that they have pertinent and valid information about the quality of care or the safety of our environment that we have not addressed, you may contact:

The Joint Commission at
1-800-994-6610, or visit
www.jointcommission.org
and click on, “report a complaint”.